Zendesk
The #1 helpdesk software
3.9•23 reviews•3.2K followers
The #1 helpdesk software
3.9•23 reviews•3.2K followers
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.
Zendesk Reviews
The community submitted 23 reviews to tell us what they like about Zendesk, what Zendesk can do better, and more.
3.9
Based on 23 reviews
Review Zendesk?
Zendesk earns praise for powerful integrations, flexible workflows, and strong knowledge-base tooling, but reviewers cite an aging UI, clunky search, siloed modules, slow support responses, and premium pricing. Makers of highlight seamless environment integrations and data analysis. Makers of note customizable chat flows enabling founder messaging from their app. Makers of applaud startup-friendly pricing and trust-building. Overall: reliable, feature-rich, and widely adopted, yet heavier and costlier than some modern alternatives.
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