Pepper Cloud CRM

Best AI-powered Sales CRM Tool Built for Small Businesses

4.8•13 reviews•

15 followers

Best AI-powered Sales CRM Tool Built for Small Businesses

4.8•13 reviews•

15 followers

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Pepper Cloud CRM is the #1 AI-powered sales CRM software for small businesses. Perfect sales and marketing automation tool that comes with various essential features and integrations like WhatsApp integration, AI-driven features, omnichannel support, email marketing, voice and video calling, workflow automation, webform and more.

Pepper Cloud CRM Reviews

The community submitted 13 reviews to tell us what they like about Pepper Cloud CRM, what Pepper Cloud CRM can do better, and more.

4.8

Based on 13 reviews

Review Pepper Cloud CRM?

Pepper Cloud CRM is praised for its seamless integration with existing tools, as highlighted by the makers of

Mintly

. Users appreciate its customization options, allowing businesses to tailor the CRM to their specific needs. The platform is noted for its user-friendly interface and affordability, making it ideal for small to medium-sized businesses. Its WhatsApp integration and efficient sales pipeline management are particularly valued. However, it may have limited scalability for larger enterprises. Overall, it offers a comprehensive, cost-effective solution for streamlining sales and customer relationships.

+10

Summarized with AI

Pros

affordable (5)

workflow automation (5)

WhatsApp integration (4)

AI-driven features (3)

customizable (3)

sales pipeline management (3)

centralized platform (2)

social media integration (2)

Pros

Cons

Reviews

Most Informative

Founder Reviews (2)

Other Reviews (11)

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•1 review

What's great

workflow automation (5)affordable (5)WhatsApp integration (4)

In my organization (financial sector), we've been using Pepper Cloud for about a year, and I'm amazed by the number of features it offers. We originally chose it for its WhatsApp integrations; it was the only provider that allowed us to integrate WA Groups into this channel. But then we started exploring the Leads and Workflows modules, and it has greatly helped us improve conversion processes and generate reliable data for reporting to management. The support we've received has been both friendly and professional.

What needs improvement

Some minor improvements in the tables fields, form example in the character limits of texts and adding internal IDs to enable duplicated emails in the registers. Also I would love it if they made the entire interface available in Spanish!

vs Alternatives

Adereso

The cost-benefit ratio is far superior in Pepper Cloud to that of Adereso. Pepper Cloud has all the features and outperforms in modules like leads and workflows, which are also very easy to use for non-technical users.

What AI features tangibly improve sales productivity?

The AI Agent builder is robust and easy to use for non-technical users, so the team can try and implement fast. Also you can set a knowledge base to generate responses whit AI when talking to customers, in any channel

Are mobile apps full-featured for field sales use?

It does has the main modules available in the mobile version: messages, leads, contacts. Just missing the accounts and opportunities sections

What support channels and response times are offered?

Typically we speak with our account manager on WhatsApp, in addition to the email. Also we have a support channel in Whatsapp with a support engineer from Pepper, who can help reviewing issues or general doubts on the platform. Response times are actually fast, less than half an hour on business days, although if an incident requires the intervention of the Tech team, the resolution time may be delayed because we are in different time zones

Ratings

Ease of use

Reliability

Value for money

Customization

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26 views1mo ago

•1 review

What's great

workflow automation (5)customizable (3)social media integration (2)AI-driven features (3)WhatsApp integration (4)sales pipeline management (3)

We have been using PepperCloud CRM for close to two years, and it has played an important role in streamlining our internal workflows. The system helps both our admin and sales teams manage leads, track customer interactions, and follow up on opportunities more efficiently. With features such as lead management, task tracking, and reporting, our team has better visibility and coordination across departments. The CRM is user-friendly and helps reduce manual work, allowing our staff to focus more on sales and customer service. Overall, PepperCloud CRM has improved productivity and supported smoother day-to-day operations for our business.

Ratings

Ease of use

Reliability

Value for money

Customization

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15 views27d ago

•5 reviews

What's great

workflow automation (5)affordable (5)customizable (3)

I started using pepper cloud crm recently and it’s been solid so far. ai features are practical, not gimmicky, and the integrations make it easier to stay connected with clients. definitely a time saver for small business owners.

What needs improvement

maybe add more customization options for reports and dashboards, and improve mobile performance a bit. it’d also be nice to have smoother syncing between channels and a quicker way to update multiple leads at once.

Ratings

Ease of use

Reliability

Value for money

Customization

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48 views3mo ago

•1 review

Syncing our Shopify store with Pepper Cloud has been a game-changer. It tracks customer purchases, reminds us about abandoned carts, and even sends out personalized follow-ups automatically. Our repeat customers have grown so much because of this.

What's great

workflow automation (5)Shopify integration (1)AI-driven features (3)

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36 views1yr ago

•1 review

Pepper Cloud CRM is a user-friendly and affordable solution for SMBs, offering seamless WhatsApp integration and efficient sales pipeline management. It’s ideal for businesses that prioritize customer engagement via WhatsApp, though it may have limited scalability for large enterprises. A great choice for those seeking a cost-effective, easy-to-use CRM to streamline sales and customer relationships.

•1 review

We’ve been able to customize Pepper Cloud to fit our business exactly the way we need it. From creating custom fields to automating workflows, everything feels tailor-made for how we work.

What's great

workflow automation (5)customizable (3)

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19 views1yr ago