Flowmo

With support teams at reduced bandwidth during COVID, we wanted to build a way for smaller teams to breeze through tickets. Many support teams perform manual steps because their engineers don't have time to build automation into their internal tools -- this leaves reps spending dozens of hours on repetitive tasks instead of focusing on helping their customers with harder issues. Flowmo gives your team the power to create flowcharts to automate tasks, so that instead of sending a follow-up email or issuing a refund manually, you can plug in data from your internal tools and let Flowmo take care of the rest. Using the Chrome Extension, support reps can stay right in Zendesk or Salesforce to perform each action they need. I'd love to hear what you think!