Dolphin finds and tracks feature requests, pain points, and customer love from your B2B calls - on autopilot. No more "what's the status of this feature?" or "just add it to Productboard".
Keep track of your customer requests and escape tracking stuff on Slack or spreadsheets. GTM teams get the insights they need to drive revenue and retention, while product teams get clear data to prioritise what to build.
Looks so easy to use! It will definitely save a ton of time for somebody that's looking for customer feedback across emails, Slack, call transcripts and what not. Great product!
why not just use read.ai or otter there are a lot of pleayers in theis space, even notion
Pretty Prompt
@maxcomx Sure! You can do that, and go through each call, ask the questions, get summaries, etc.
Doesn't look very actionable to the person who was not in the call - especially when you need to track specific stuff across accounts and calls like requests, etc.
I think there's a place where call recorders do the job. (Though read.ai's ui is not my favourite...) Where these tools fail is to structure the output in a way that it can be used across teams for a very specific use case, not a generic question.
I use call recorders, even Granola. But to get these calls into shareable actions, we had a gap. I don't want summaries, I don't want to "ask the AI" stuff. I just want a list of the important stuff, where I can see it across ARR/company/time, etc.
Pretty Prompt
@maxcomx to add further onto what @ilaiszp mentioned we don't just extract the insights but make them shareable with the rest of your team, find similar insights to avoid duplication, and allow you to plug in your existing tools to enrich and track them so they don't just get lost into a Notion black hole!
Pretty Prompt
@maxcomx @cerwindcharlie Yes to that! Or worse, get lost in the "dumping ground of Slack" 😬
@ilaiszp @cerwindcharlie differnt insights for different team members? interesting
This tool could greatly save time on feedback analysis! 😄
Pretty Prompt
Thanks@shenjun 🙌
It feels like a great product that can enhance levels of productivity massively. Really curious to try and use it with my team! Well done!
This is just brilliant. I'm wasting hours in Dovetail manually uploading videos, watching them back, creating tags myself, then figuring out how to share it back to the team quickly (not easy) while working out how to frame it in a GTM lens... oy. The hours... but Dolphin AI is exactly what I have been missing in my life!! It's super smart. Thank you for building this, Ilai and Charlie. I'll be quickly recommending this to my clients
Pretty Prompt
@zari_raymond Thanks for the comment! I genuinely think it fills that "structure" gap beyond the repository of feedback. This is not a repository, it's an action tool :)
Finally, a solution worth considering for translating customer feedback into product improvements!
Pretty Prompt
@pablo_asensio Thanks for the comment! It's super powerful, we use Dolphin at Dolphin :)
Automating customer insight extraction from calls could significantly improve product prioritization—though accuracy in parsing nuanced B2B conversations remains a key challenge.