Kostas Misiurov

We’ve been using Intercom for more than 3 years and overall it does the job well. The platform is stable, easy to use, and works fine for day-to-day communication with clients. The only big thing missing for us is more sales-oriented features: like tracking conversions after chats, building proper sales funnels, or more advanced pipeline tools. That would make Intercom a complete solution for both support and sales.

I was initially worried that without a strong technical background, automation would be too complicated. But it turned out that with just a few tutorials and a couple of ChatGPT sessions, you can start working even without deep technical expertise. If needed, ChatGPT can even write PromQL for you, so you don’t have to deal with all the technical details. It’s convenient, smooth, and honestly — 8N feels like pure magic.