What s worked for us looks very different from spray-and-pray.
We ve learned that outbound works when it s intentional at every step.
A few things that made the biggest difference for us:
Getting the ICP really right. Sometimes the first outreach isn t to the buyer, but to someone who can open the door. Personalization isn t optional. Company context, role, recent updates. Generic gets ignored fast. Channels are chosen by output, not comfort. We double down on what actually converts. The first message rarely works. Conversations usually start around the third or fourth touch, if there s value each time. Timing matters more than volume. Funding news, hiring, social posts. Showing up when the problem is top of mind changes everything. We focus on relationships, not just pipeline. Some buy later. Some refer. All conversations compound. Context before calls helps. If someone engages multiple times, the conversation feels very different. Signals matter. Engagement often tells you when to reach out, not just who.
We ve literally spent the whole summer working on this. Long nights, countless iterations, and endless feedback loops.
Starting tomorrow, Crono 2.0 will be live for everyone.
We began with a massive problem (source: Gartner): 83% of sales teams today lack the basic capabilities to run outbound sales effectively.
And yet, humans remain essential to the sales process so much so that 40% of AI SDR projects will be shut down by the end of 2026 (again, according to Gartner).
