Jordan Haisley

The value proposition is unbeatable. I was able to build a custom replacement for a specialized SaaS tool that was costing us double what we now pay for our entire Relay.app subscription.

The platform makes "sophisticated" feel "simple." With just a Google Form, a single AI agent, and a few workflows, we’ve replicated complex logic that used to require a dedicated (and expensive) app. It only consumes a few hundred steps a month, meaning we have massive overhead left to automate other parts of our business. The native AI integration is seamless, it doesn't feel like a "plugin" but a core part of the workflow.

While the core experience is top-tier, the integration library is still maturing. It covers the essentials like Google Workspace, Slack, and Notion, but for niche industry software, you’ll likely need to rely on webhooks. I’d also love to see more robust error-handling for AI agent outputs; when the AI doesn't perfectly match a schema, the workflow can stumble. Their "Human-in-the-Loop" feature is a great safety net, but more automated "if-then" logic for AI formatting errors would be a game-changer.

The most significant barrier for us, however, is the lack of HIPAA compliance. Since Relay.app is already SOC 2 compliant, they have a great security foundation, but the absence of a standard Business Associate Agreement (BAA) prevents us from using it for some workflows.

We primarily weighed Relay.app against Zapier, Make, and Gumloop.

• Zapier: It felt like the "safe" but expensive choice. At the scale we needed, the costs were prohibitive, and their AI implementation felt less like a cohesive agent and more like a series of disconnected prompts bolted onto a legacy system.

• Make: While incredibly powerful for granular logic, the learning curve was a significant hurdle. We needed to move fast, and building complex logic in Make felt like it required a specialized degree in their specific UI.

• Gumloop: We were really impressed by Gumloop, it’s an amazing, AI-native platform that excels at heavy data processing and scraping. However, it felt more like a "sandbox" for technical AI builds. For our specific needs, it didn't quite match Relay’s seamless "Human-in-the-Loop" collaboration features, which were vital for our team-facing workflows.

Relay.app hit the "Goldilocks" zone for us: it has the approachable, user-friendly interface of Zapier but with the deep AI agent capabilities of a tool like Gumloop, all backed by a pricing model that actually makes sense for a small business.

None of our usage rises to the level of "high volume" but everything I've seen so far has been rock solid.

Human-in-the-loop is amazing, it lets us automate things that are "dangerous" like user admin functions or things that cost lots of money.

Relay.app maintains a highly transparent official status page (hosted via Instatus at status.relay.app).

• Granular Tracking: They break down uptime by component (Core Platform vs. Integrations). As of early 2026, their core platform maintains a 100% uptime record over recent 90-day windows.

• Proactive Alerts: For those who need immediate notice, third-party monitors like StatusGator provide "Early Warning Signals" that can often detect disruptions before they are officially acknowledged.

• Support Speed: A recurring theme in user reviews is that the team is "unrealistically fast" at resolving bugs—often pushing fixes or feature updates within hours of a report.

Really excited to see how Zo simplifys things that I would have built for myself but didn't want to take the time to do.

Free tier limits are quite limited, especially service limits. Would love to see bring your own compute & bring your own key options, even if that was a paid add on. I would happily pay $10 per month for Zo running using my AI key & VM

Really easy to use and get started with.

Models are based upon a tiered subscription model.

Everything is avalible

Yes