Gregory Ciotti

Gregory Ciotti

Content Marketing Lead at Shopify

#69711,771 followers 450 following

55 points

Forums

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11yr ago

Help Scout - Invisible customer support software

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10yr ago

Revising Prose - Offers a step-by-step system for creating readable prose.

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10yr ago

Make Every Word Count - An excellent book on writing with clarity and substance.

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10yr ago

Hiring Your Customer Support Dream Team - A 40-page handbook on hiring for support teams.

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9yr ago

2016 Customer Support Compensation Study - What do customer support professionals earn in 2016?

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9yr ago

The Best Service is No Service - Advice from Amazon's former Global VP of Customer Service.

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9yr ago

Competing Against Luck: The Story of Innovation and Customer Choice - Clayton M. Christensen's book on Jobs-to-be-Done.

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9yr ago

Out on the Wire - Storytelling advice from This American Life, RadioLab & more

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9yr ago

Building a Career in Customer Support - How to advance your career in customer support.

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9yr ago

The Effortless Experience - Why customer effort is the one true driver of loyalty.

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9yr ago

100 Ways to Improve Your Writing - A collection of practical advice on improving your prose.

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9yr ago

Be Our Guest - Disney Institute's official guide to great customer service.

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9yr ago

Strategic Customer Service - A distillation of 30 years of research on customer service.