Abhijit B

WATI is a great tool for managing customer communication on WhatsApp. The automation and chatbot features save time, and the multi-agent support makes it easy to handle a high volume of messages efficiently. I did face a billing issue once, which was frustrating, but Shirish from the support team resolved it quickly and professionally. That level of care really stood out. While some areas like analytics and template customization could be better, overall, WATI has been a reliable and helpful platform for our business.