Theysaid

AI interviews, user tests and surveys that go deeper

5.0•9 reviews•

3.1K followers

AI interviews, user tests and surveys that go deeper

5.0•9 reviews•

3.1K followers

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Survey and form builders

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AI Chatbots

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User research

Theysaid is more than a survey, it's an opportunity to engage your customers, employees, donors, and etc. Training AI takes less than 1 min by pointing it to URL or internal doc. Your audience can answer and ask questions as if they are talking to you!

Theysaid Reviews

Name: Theysaid
Rating: 5.0 (9 reviews)

The community submitted 9 reviews to tell us what they like about Theysaid, what Theysaid can do better, and more.

5.0

Based on 9 reviews

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•1 review

What's great

I love how human the AI sounds. It doesn’t talk like a bot at all. People actually enjoy the conversation which makes the data we get way accurate.

What needs improvement

Pricing is based on the number of seats and responses but it could really benefit from offering flexible add ons for additional responses without needing to upgrade plans.

vs Alternatives

I picked TheySaid because it makes gathering feedback a breeze. Its conversational AI digs up deeper insights compared to the usual surveys.

How long does AI setup and training actually take?

It’s quite speedy setting up and training the AI typically takes about 10 to 15 minutes based on what TheySaid’s interface shows.

Do participants find the chat interface easy to use?

Absolutely. Most participants really appreciate the chat interface for its intuitive and user friendly design which is both clean and conversational.

How well does it handle conditional logic and branching?

It really excels at handling branching you can easily set up intuitive conditional logic like based on NPS score, user plan, persona or sentiment so that respondents can follow personalized paths.

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66 views3mo ago

•6 reviews

Unlike traditional surveys, Theysaid allows for a dynamic interaction where our customers and employees can both ask and answer questions as if they're having a real conversation with us.

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13 views11mo ago

•1 review

What's great

I don’t usually write reviews but this truly deserves one. We used it for a small beta test and the AI actually made sense of all the voice feedback we collected and saved our team hours of manual work.

What needs improvement

It would be fantastic to have even more ways to customize how feedback is organized or summarized. Aside from that, the overall experience has been really smooth.

vs Alternatives

Userback

Typeform

Medallia

I picked Theysaid because it provides straightforward actionable insights about customers without all the extra fluff.

Can we train the AI from multiple URLs and docs?

Absolutely. The AI can be trained using a variety of URLs and documents. It's built to take in content from different sources blend that information together and apply it consistently in its responses and insights. This approach makes it super easy to keep the AI up to date as our knowledge base expands.

Do participants find the chat interface easy to use?

Absolutely our testers had a seamless experience. The chat interface was simple, intuitive and felt natural for gathering voice feedback. Participants didn’t require any instructions they just dove right in and everything flowed effortlessly. This user friendly design definitely contributed to us receiving higher quality responses.

Are user testing recordings included and easy to review?

Absolutely User testing recordings are part of the package and the review process is super user friendly. The platform lays out the recordings in a clear manner, highlights key moments with timestamps and makes it a breeze to navigate, comment and share insights with your team.

How customizable are survey and interview scripts?

The customization options were pretty impressive for a beta version. We managed to tweak the prompts and questions just right to fit our test scenario without any hassle.

How is data secured and where is it stored?

The platform takes data handling seriously. All our recordings and transcripts were kept safe with access restricted to our team only. The product does a great job of explaining how data is managed and everything is encrypted while being transmitted. We didn’t encounter any issues during our beta test and the team appears genuinely committed to privacy and security.

How does pricing scale with seats and responses?

Pricing is flexible and adjusts based on how many seats you need and the volume of responses we anticipate. As we bring on more team members or ramp up our feedback collection the plan adapts to fit those changes. This way it’s simple to match costs with actual usage ensuring everything remains clear and predictable.

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88 views3mo ago

•1 review

What's great

Felt a lot of features missing in previous versions but 3.0 really surprised me by including almost everything that was much needed. I got better insights in a single day than I usually do in a week.

vs Alternatives

We decided to go with Theysaid because we were looking for a quick and reliable way to understand the voice feedback from our beta testers. The AI analysis outperformed anything we could have done on our own and it really saved our team a ton of time.

How does pricing scale with seats and responses?

Based on our experience the pricing appeared to be quite reasonable and primarily depended on usage. When you add more seats or gather more responses, the cost goes up but the pricing structure is clear and easy to understand. During our small beta test it felt budget friendly and the insights we gained from the AI analysis definitely made it worth it.

Ratings

Ease of use

Reliability

Value for money

Customization

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38 views3mo ago