Rustic AI is praised for its intuitive design and ease of use, especially for non-designers. Users appreciate its combination of AI generation and editing flexibility, likening it to a blend of ChatGPT and Canva. The platform's chat-based editing and drag-and-drop features are highlighted as time-saving and user-friendly, making it ideal for marketers and creators working under tight deadlines. The support team is noted for being responsive and helpful, enhancing the overall user experience. Rustic AI is seen as a tool that unlocks creativity and simplifies the design process.