Hotjar

For digital experiences people love

4.8•22 reviews•

1.6K followers

For digital experiences people love

4.8•22 reviews•

1.6K followers

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Website analytics

•

User research

Hotjar’s visual insights, user feedback, and live interviews show you what site visitors do, and why they do it. Access all the insights you need in one place and join 1.1 million websites in 180+ countries who already use Hotjar to turn their clicks into conversions. Install a single script and get started for free.

Hotjar Reviews

The community submitted 22 reviews to tell us what they like about Hotjar, what Hotjar can do better, and more.

4.8

Based on 22 reviews

Review Hotjar?

Hotjar earns strong praise for revealing where users click, scroll, and get stuck, with easy setup and clear heatmaps, recordings, and feedback tools. Makers of

STORI

describe “binge-watching” sessions to shape early product decisions; makers of

AgentQL

credit it for closely studying site interactions; makers of

Munch Studio

say heatmaps/recordings reduced onboarding friction and boosted activation. Users highlight intuitive UX, privacy options, and responsive support. Common wishes: richer segmentation, lighter performance impact, and more generous free-tier limits and bundling.

+19

Summarized with AI

Pros

user behavior insights (9)

heatmaps (5)

session recordings (5)

user feedback polls (4)

conversion rate improvement (3)

live interviews (2)

visual insights (2)

website optimization (2)

Pros

Cons

Reviews

All Reviews

Most Informative

•2 reviews

What's great

conversion rate improvement (3)

Incredible tool for CRO (Conversion Rate Optimization). We used the heatmaps to see that users were missing our main CTA button. After making adjustments based on Hotjar's data, our conversion rate improved immediately. The feedback widget is also great for getting direct thoughts from visitors.

Ratings

Ease of use

Reliability

Value for money

Customization

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13 views1mo ago

•23 reviews

Hotjar is my go-to for really seeing how users interact with a site. It’s like flipping on the lights in a dark room – heatmaps, session recordings, and feedback polls show exactly where people click, scroll, and drop off. Super helpful for figuring out what’s working (and what’s just in the way). Setup is quick, and the insights are gold for improving UX, conversions, and even content strategy. I use it regularly before shipping updates or redesigns – it’s basically user research without the hassle. If you care about user experience, Hotjar is a must-have in your stack.

What's great

quick setup (1)heatmaps (5)user behavior insights (9)conversion rate improvement (3)session recordings (5)user feedback polls (4)

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16 views10mo ago

•10 reviews

I use this tool to analyze and visualize user actions on the website, such as clicks, taps, and page scrolls. It greatly facilitates the detection of potential problematic areas in user behavior that you might not notice just by knowing the site. This tool helps understand which elements of your website users interact with most frequently, which areas attract the most attention, and at which stages they lose interest in the page

What's great

user behavior insights (9)visual insights (2)website optimization (2)

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14 views2yr ago

Sweego

•9 reviews

Hotjar is great for getting user feedback, whether it be by creating surveys, asking them to rate your page, or using recordings to get "silent" feedback. Moreover, you can brand their tools to make them go with the rest of your website. However, since they limited usage on the free plan, I use Hotjar less.

What's great

session recordings (5)user feedback polls (4)

What needs improvement

limited free plan (1)

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8 views2yr ago

used

Hotjar

to build Munch Studio

•19 reviews

Hotjar helped us understand where users were getting stuck on the Munch Studio onboarding flow. Heatmaps and recordings allowed us to reduce friction and increase activation

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5 views7mo ago

•18 reviews

Hotjar is an adequate tool for understanding user behavior on websites through heatmaps, session recordings, and feedback forms. While it’s great for qualitative insights, more advanced segmentation options could enhance its capabilities. Overall, it's quite a powerful tool for optimizing user experience.

What's great

heatmaps (5)user behavior insights (9)website optimization (2)session recordings (5)user feedback polls (4)

What needs improvement

advanced segmentation options (1)

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3 views1yr ago

•1 review

Incredible tool! Hotjar provides invaluable insights into user behavior on our site. The combination of visual data, user feedback, and live interviews is a game-changer. It's user-friendly, powerful, and free to start. We've seen a noticeable improvement in conversion rates

What's great

free tier (1)live interviews (2)user behavior insights (9)conversion rate improvement (3)visual insights (2)

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2 views2yr ago

used

Hotjar

to build STORI 2.0

•20 reviews

At an early stage of a startup it is critical to be able to analyze users deeply and individually. We were having Hotjar binge watching evenings. You guys helped us understand our users and build what they expect from us. Thanks you.

What's great

user behavior insights (9)

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5 views1yr ago

•27 reviews

Really really interesting software which helps a lot to improve UX of websites I develop. Easy integration and I like that it's easy to protect the users privacy if wished.

What's great

easy integration (1)privacy protection (1)

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2 views2yr ago

•2 reviews

Hotjar has phenomenal customer service that will respond within a day. Their heatmap services, video recordings of the users are helping me ease my job. Thanks to @hotjar

What's great

customer service (1)heatmaps (5)session recordings (5)

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3 views2yr ago

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